Frequently Asked Questions (FAQ)

Question:
Why was my invoice "short-paid" (payment was less than the amount of invoice)?

ANSWER:
If your invoice is "short-paid", please refer to the correspondence that was mailed with your check for an explanation. The contact person on the correspondence can assist you with any question you may have concerning the short payment. The individual who ordered the goods or services can help to resolve disagreements between the terms and specifications on the invoice and the purchase order. If you have additional questions, and if you have previously established a contact in our Accounts Payable Section, please contact that person. Otherwise, please contact the Public Works' customer service hotline at (626) 458-5990 or contact us via email using the "contact us" selection on this page's menu.

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