Frequently Asked Questions (FAQ)

Question:
I received the notice for home banking about including the account number and customer number on my water bill pay profile. I use my bank's website to pay my bills. Do I need to do anything different to make sure my payments are properly applied?


ANSWER:
Yes. You will need to update your account information in your bill pay profile. In the place were you input your account info please enter the entire 15 digits: Water Account # (8 digits) plus Customer # (7 digits), without any spaces. We need both water bill account number and customer number to process your payment correctly.

home banking bill pay