DPW Logo L.A. County Waterworks Districts

We want your feedback! Input regarding your recent contact with our office/field staff will help us improve our service.
It will also enable us to recognize employees who provide excellent customer service.

    • A. When did you communicate with us?
      • Calendar
       
    • B. What is the name of the person who helped you?
       
    • C. What type of service did you request/receive? (Check all that applies)
      • Billing Inquiry
      • Water Conservation Inquiry
      • Leak Repair
      • Construction
      • New Sign-up
      • Turn on/off
      • Water Quality Inquiry
      • Payment
      • Meter Repair
      • Engineering
      • Other
       
    • D. How did you receive service? (Check all that applies)
      • Phone
      • Counter
      • E-mail
      • Customer Location
      • Online
       
    • E. Which office did you interact with?
       
      •  
        Excellent
        Exceptional
        Above Average
        Average
        Below Average
        Poor
        Unacceptable
        N/A
         
      • How do you rate the service(s) we provided to you?
         
      • How do you rate our knowledge about your request(s)?
         
      • How do you rate our timeliness to respond to your request(s)?
         
      • How courteous was our staff?
         
      • How helpful was our staff?
         
    • Additional Comments
       
  • (Optional) Your contact information will allow us to contact you if we need to discuss your feedback.
    • Name:
       
    • Telephone:
       
    • Email:
       
    • Call back instructions:
       
       
Thank you for taking the time to help us serve you better!