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Department of Public Works
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L.A. County Waterworks Districts

We want your feedback! Input regarding your recent contact with our office will help us improve our service.
It will also enable us to recognize employees who provide excellent customer service.

    • A. When did you communicate with us?
       
    • B. What is the name of the person who helped you?
       
    • C. What type of service did you request/receive? (Check all that applies)
      • Billing Inquiry
      • Water Conservation Inquiry
      • Leak Repair
      • Construction
      • New Sign-up
      • Turn on/off
      • Water Quality Inquiry
      • Payment
      • Meter Repair
      • Engineering
      • Other
       
    • D. How did you receive service? (Check all that applies)
      • Phone
      • Counter
      • E-mail
      • Customer Location
      • Online
       
    • E. Which office did you interact with?
       
      •  
        Excellent
        Exceptional
        Above Average
        Average
        Below Average
        Poor
        Unacceptable
        N/A
         
      • How do you rate the service(s) we provided to you?
         
      • How do you rate our knowledge about your request(s)?
         
      • How do you rate our timeliness to respond to your request(s)?
         
      • How courteous was our staff?
         
      • How helpful was our staff?
         
    • Additional Comments
       
  • (Optional) Your contact information will allow us to contact you if we need to discuss your feedback.
    • Name:
       
    • Telephone:
       
    • Email:
       
    • Call back instructions:
       
       
Thank you for taking the time to help us serve you better!
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