No. Although The Works mobile is a great tool for most requests, it isn't intended for reporting issues that need to be addressed immediately. For Urgent Requests - Please call our Dispatch Center at 800-675-HELP (4357), available 24 hours a day, 7 days a week. Here are examples of urgent requests:

• Traffic Sign down or missing: (Stop Sign, One Way, Do Not Enter, No Right/Left Turn, Keep Right, Yield, "Hazard" signs)
• Traffic and pedestrian signal outage & malfunction
• Streetlights out at an intersection
• Debris in roadway
• Tree blocking roadway or sidewalk
• Utility cover missing
• Severe sidewalk, curb, and gutter damage
• Street flooding or plugged catch basin
• Hazardous waste spills
• Sewer backup, overflow, odor, vermin
• Water line break

If you have a police, fire, or medical emergency, call 911 immediately.

The Works is a taxpayer funded service for the benefit of all residents of Los Angeles County. There is no charge to request information or services via the app.

Yes. You can either use our Report a Problem web portal or call 800-675-HELP (4357), available 24 hours a day, 7 days a week.

This feature will allow your location to be used as the default address for requests and as a reference point for locating nearby services. This information is never stored or transmitted. The app's location tracking can be adjusted anytime in your device's Settings app.

No. Sharing your location is optional.

This allows you to capture and attach photos to the request. Photos provide a helpful visual for department staff to assess reported concerns. If you don't add a photo, please type in a detailed description.

No. Adding a photo is optional.

Yes, you may remain anonymous; however, not providing contact information may limit the department's ability to effectively respond to the request (for example, obtaining more specific details to fulfill the request). In addition, anonymous submissions will not be entitled to follow up on service requests when calling in, as user identity cannot be confirmed. If you provide your email address at time of submission, you will receive an automated confirmation email with your service request tracking number and email notifications when the request is closed.

No. Your email address is used only for sending follow-up updates to your submitted requests. You will never receive solicitations and your contact information will not be sold or shared. Please see our privacy policy.

When submitting that request, you have the option to include your email address. This will allow us to send you updates on the status of submitted requests. Also, you may press the Status icon on The Works app. The Status screen should display every service request that you have submitted through the app. From there, you can select individual service requests to get detailed information and status updates on each case you've submitted.

When a matter is "closed," it means it is been completed within the system. While the County does work within the system when fulfilling service requests, oftentimes, other County departments/agency handle complaints and take the information, enter it into their own system, and then close the request. Status update messages on the request should let you know that their service request is being handled by a different department/agency, even though it shows as closed. When a service request is submitted, it is routed directly to the appropriate department/agency to handle the case.

Your request will be assigned to the department or agency that handles that type of service request. The time to fulfill the request varies depending on the service request type, priority, and the volume of requests being handled by the assigned department(s). You will typically receive a response within 72 hours of submission. The Works application currently offers over 70 service request types which are fulfilled by various departments/agencies including the Department of Public Health, Department of Regional Planning, Parks and Recreation, and Public Works.

Yes. In your device's settings app, change the default language to Español.

You can access quick links by selecting the More button on the home screen or on the bottom menu. The More screen provides options such as an Events calendar, which shows scheduled activities around Los Angeles County such as household hazardous waste collections as well as a City Directory, which lists contact information for all cities within LA County.