ECF services include:

• Trash, recycling, and organic waste collection services
• Annual container cleaning (upon request and first cleaning is free)
• Sharps collection up to four containers per year (upon request)^*
• On-site consultations, once every other year
• Christmas tree collection
• Graffiti removal
• Bulky item and electronic waste collection (upon request)^*

^*Must request and receive confirmation from your waste hauler for bulky item pick-up before leaving items at the set-out site.

ECF excludes service to the following:

• Garbage Disposal District customers (map)
• Customers in the Antelope Valley/Acton/Agua Dulce areas
• NBC Universal Studios and its off-site filming locations
• Multi-family properties of four (4) units or less that use cart services
• Single family residents that only use cart services

Self-Management and Waivers

Under the ECF, businesses may request to self-manage some or all their waste, such as self-hauling trash and recyclables, and composting organic waste on-site. Business or property owners interested in self-management must familiarize themselves with the Mandatory Organic Waste Disposal Reduction Ordinance requirements, the Ordinance Guidelines, and submit a self-management plan. A Self-Management Plan Checklist is available for your convenience. Another option for food waste management is subscribing to collection services by micro-haulers (haulers that transport small amounts of food waste to community composting facilities), more details coming soon.

Additionally, qualifying businesses may apply to waive some or all of their organic waste processing requirements. To qualify, a business must produce little to no organic waste or prove their property cannot accommodate a dedicated separate organic waste container (see section 20.91.110 Waivers). Business or property owners interested in applying for a waiver must familiarize themselves with the Mandatory Organic Waste Disposal Reduction Ordinance requirements, the Ordinance Guidelines, and submit an application for Public Works approval.

Quick Links:
Self-Management Plan Form – submit and receive approval to begin self-hauling
Self-Management Plan Checklist – organizational tool
De Minimus Waiver Application – for businesses with very low organic waste generation
Physical Space Waiver Application – for businesses or multifamily premises without the space for a separate organic waste bin, temporary

Submit your form here.

The exclusive waste haulers will not have exclusive service rights to roll-offs (temporary large bins) for the collection of construction and demolition debris within their awarded franchise area.

Additional collection of bulky items may be requested at a cost by your waste hauler.

Unlimited collections of certain electronics are available to businesses upon request, please check with your waste hauler for qualifying items.

ECF System benefits include:

• More efficient!
  • Optimized collection schedules mean less collection trucks on your street resulting in reduced traffic and wear and tear on roads.
• Reduced methane emissions!
  • Diverting food out of our landfills reduces the creation of harmful gases.
• Standardize services!
  • Recycling and organic waste collection services available to everyone means less trash ends up in our landfills.
• Less pollution!
  • Waste haulers will use alternative clean fuel collection vehicles.
• Better customer service!
  • Increases waste hauler accountability oversight of services and uniformed rates.

Frequently Asked Questions

We invite you to browse questions previously asked by customer like you linked here.

If you cannot find the answer to your inquiry, you can submit a question at CommercialFranchise@pw.lacounty.gov.

Remaining Non-Exclusive Commercial Franchise

Most of the current non-exclusive solid waste collection services will transition to an exclusive system; however, a portion of the North County unincorporated communities (Antelope Valley/Acton/Agua Dulce) and NBC Universal will remain under the Non-Exclusive Commercial Franchise until further notice.

After October 1, 2022, services that will remain non-exclusive throughout the entire unincorporated County are the collection of construction and demolition debris.

List of Authorized Non-Exclusive Commercial Franchise Haulers

Only waste haulers identified on the Authorized Haulers list are authorized to provide service in the County of Los Angeles unincorporated areas. Any unauthorized waste haulers operating within the County of Los Angeles unincorporated areas will be subject to fines and penalties by the County. If your waste hauler is not on this list, please contact us immediately at 1-(888)-CLEANLA or 1-(888)-253-2652.

Non-Exclusive Customer Bill of Rights

The Customer Bill of Rights establishes minimum performance and customer service standards for waste haulers providing commercial trash collection services in the unincorporated County areas. It is designed to provide clarity and transparency and outlines basic service expectations, customer termination rights, and customer notification requirements.

For any questions regarding the new commercial franchise system, please call the franchise hotline at 1-(888)-CLEANLA or 1-(888)-253-2652, Monday through Thursday, 7 a.m. to 5:30 p.m.